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Terms of Business
The general terms and conditions of the online store are made in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and the International Codes of e-business.
The general terms and conditions of operation determine the functioning of the online store, the rights and obligations of the user and the store and regulate the business relationship between the seller and the buyer.
We advise you to carefully read the terms and conditions below before submitting an online order. Use the web site to express your agreement to the terms and conditions mentioned. We reserve the right to change conditions at any time at All changes are binding on buyers, so please review the current business conditions before submitting your order.
The user is bound by the general terms and conditions applicable at the time of the submission of the online order. A given purchase order is therefore the conclusion of a sales contract. Selling contract or the purchase order is stored by the seller and can be obtained by the buyer upon a written request at any time within 5 years of the order. Before delivering the goods, the seller has the right to contact the customer via telephone or e-mail in order to check the submitted contact details. In the event that, on the basis of the information provided, it can not contact the buyer, the seller may consider the purchase order as null and void.
The online store (hereinafter referred to as "store") is managed by Virtusfox, online store, D.O.O., an e-commerce provider (hereinafter referred to as "the provider").
When registering in, the visitor obtains a user name that is identical to his e-mail address and password. The user name and password of the user unambiguously determine and connect to the entered data. By certified registration by e-mail, the visitor becomes a user and acquires the right to purchase. If at any time later the user wishes to replace his e-mail address with another, the request must be sent to [email protected] The change of the e-mail address will be made the same or at the latest on the next business day, and the user will be notified via e-mail.
The general terms and conditions of business deal with the operation of, the rights of the user and the business relationship between the provider and the buyer.
Accessibility of information
(summary of legislation)
The Tenderer undertakes to always provide the buyer with the following information:
    a) the company's identity (name and registered office, registry number);
    b) contact information that enables the user to quickly and effectively communicate (e-mail, telephone),
    c) the essential characteristics of goods or services (including after-sales services and guarantees),
    d) the availability of articles (each article or service offered on the site should be accessible within a reasonable time),
    e) terms of delivery of articles or services (manner, place and deadline of delivery),
    f) all prices must be clearly and unambiguously set out and must be shown, whether they already contain taxes and transport costs,
    g) the method of payment and delivery,
    h) the time validity of the offer,
    (i) a time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal; moreover, if and to what extent the buyer's withdrawal from the contract,
  j) an explanation of the complaint process, including any contact information or customer contact information.
Offer items
Due to the nature of the business via the World Wide Web, the offer is updated and changed. Prices are presented as online prices, which are valid for online purchase in the case of 100% cash payment or payment of a prepayment with a transfer to TRR.
Methods of payment
The provider offers the following payment methods:
-for cash at the time of takeover (online price applies) *,
-through the paypal system
- with Visa, Visa Electron, Mastercard payment cards
* For individual orders, we reserve the right to request a payment by transfer to the account of the manager, VirtusFox online store D.O.O. (after the offer / calculation, where the regular price is still valid).
** When making a credit card payment online, in the event of canceling the order or changing the payment method from the user's apartment, please inform us at [email protected]
In the case of payment by payment or credit cards, the following conditions apply:
The payment (data in the user's account) must be the same person or organization as the owner of the payment or credit card,
- after confirmation of the receipt of the order, it is not possible to change the content of the order or of the final amount of the order The Bidder issues an invoice to the buyer on a durable medium with a breakdown of costs and instructions on how to withdraw from the purchase and items, if necessary and possible. The buyer is obliged to verify the correctness of the information on the account and inform the seller about possible mistakes within eight days of receipt. Later claims raised regarding the regularity of issued invoices are not taken into account.
The online price applies to all users of You will become a registered user of foxit.sito the online store All prices include VAT, unless expressly stated differently. Prices are valid at the time of the submission of the contract and do not have a predetermined validity. Prices are valid in the case of payment with the above payment methods, subject to the above conditions. Despite efforts to provide the most up-to-date and accurate data, it may happen that the price information is incorrect. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will provide the customer with a solution that will provide mutual satisfaction.If, despite the efforts of the service provider, the wrong price, especially if this varies considerably from the generally accepted prices, or if prices "0" or "1" have occurred due to errors in the system, the service provider is not obliged to deliver the goods at the wrong price, but can offer the right price, the buyer in this case, it may either remain in its intention to purchase the goods or withdraw from the purchase. The wholesale contract between the provider and the buyer is concluded at the moment when the tenderer confirms the order (the buyer receives the electronic status message Order confirmed). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer. The notices are not added together. Disclaimer The provider is making every effort to ensure the up-to-date and correctness of the information posted on his pages. Nevertheless, the characteristics of the articles, the delivery period or the price may change so quickly that the provider fails to correct the information on the web pages. In such a case, the buyer will notify the buyer of changes and will allow him to resign from the order or to replace the ordered item. The bidder is not responsible for the contents of the opinions about the articles written by the visitors. The reviewer before the publication reviews and rejects those that contain obvious falsehoods, are misleading or offensive. The provider is not responsible for the information in the opinions and is unrelated to any liability arising from the information in the opinions. Although the provider is trying to provide accurate photographs of the merchandise, all photographs should be taken as symbolic. Photos do not provide the properties of the article. The same is true for video presentations intended for a better display of the use of the article, but which may include props that do not belong to the main article of a particular offer published on the website. The bidder has the option of withdrawing from the customer only if a clear error is detected (Article 46 of the OZ). As a manifest error, the essential characteristics of the object are defined and all the errors that are considered to be decisive by custom in the traffic or by the purpose of the parties, and if the provider does not confirm or conclude the contract in case of knowledge. This also includes obvious price errors. The bidder reserves the right to change the terms of business at any time and in any way, regardless of the reason and without prior notice. Complaints and disputesThe Supplier respects the applicable consumer protection legislation. The bidder seeks to fulfill its duty to establish an effective complaint handling system and to identify the person with whom, in case of problems, the customer can connect by telephone or by e-mail. The procedure for handling the complaint is confidential. The bidder is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is its disproportion between the economic value of the claim and the costs that arise in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before a court. Therefore, the bidder strives to do his best to settle any disputes by mutual agreement. The contracting parties undertake to settle all possible disputes amicably, and when this is not possible, the dispute will be resolved by the competent court. Ordering is done online 24 hours a day, every day of the year. In order to verify the data and ensure the accuracy of the delivery, the service provider can call the customer to his contact telephone number. In the event that the order of the ordered product goes down, we will inform the customer about this. Purchase procedureTarget order: The customer chooses the product you want and then clicks the "add to cart" button. Immediately after the product has been added to the basket, it is also visible in the basket. Here, the customer can select the product in the event that the selected product does not meet its requirements, click on the "remove" button and the product will be removed from the cart. Also, the buyer can continue purchasing by clicking the "Continue shopping" button. When the customer chooses the products he wants to order, he completes all the fields marked with a red star in the table below the basket with his data, contact telephone number and address to which the products should be sent confirm the order by clicking the "order" button. From the moment when the buyer confirms the order with the "order" button, the change of the order via the website is no longer possible. Delivery costs and delivery times Post of Slovenia. Storage transfer orders are charged according to the valid Post offices of Slovenia. Payment is sent to the addressee for payment lu ransom. 0,6066 EUR. Repayment without order Upon the delivery of the shipment, the customer is not charged the payment of the purchase document 1,5000 EU. The prices are in EUR and do not include VAT.GLS Slovenia, Delivery services are charged according to the valid pricelists GLS SloveniaService "On delivery" - 0 , 70 € These prices are in EUR and do not include VAT. Complaints and return of goods In case the customer is not satisfied with the purchased product, he has the right to return the purchased goods without any compensation. The buyer must notify the tenderer in writing of the intended return, no later than 14 days after the receipt of the goods. This must be sent in writing to the e-mail address: [email protected], and return the goods immediately or within 14 days of notification. In this case, the buyer will pay the costs incurred when the goods are returned. Returned products must be unused, undamaged and in original packaging. In the event of withdrawal from the contract, the seller shall return the purchase price for the ordered goods immediately or within 14 days of receipt of the notice of withdrawal. The seller returns the received payment to the consumer with the same payment method as the consumer was used, unless the consumer explicitly requested the use of another payment method and therefore does not bear any costs. We do not accept the receipt with the ransom. You can also replace the goods with another product from our online offer. If the consumer withdraws from the contract, he must complete the form to unambiguously depart from the contract. You can find the form below. What can I do if an incident occurs? Possible situations: Incidents in 24/48 hours after delivery with signs of damaged packaging: All products leave the warehouse with a packing which is in perfect condition. If at the time of your takeover the damage is found, you must clearly state this on the dispatcher of the delivery company, eg, If you are notified by the customer of the incident within 24 hours after delivery with the attached scrapped shipping bill, we can use this document to enforce the forwarding insurance and replace the damaged product with a new one when the incident is resolved. Incidents between 48 hours and 15 days after delivery : If you are complaining about a defective product, packaging, or other discovered defects, you need to back up the incident with the images and make sure the product returns to our premises for direct inspection. Warranty - Technical support after the last 15 days of deliveryAll products have a 12 month warranty except written otherwise, provided by the contractor, from the day of delivery, except for perishable products and health or hygiene products. Errors arising from negligence, blows, misuse or tampering, incorrect tension or assembly and wear are not included. For computer products, the warranty does not cover the removal of viruses, program recovery, or disk reset. If a warranty claim is justified, in accordance with the law, the product is repaired, replaced, returned or reduced by the price. The guarantee does not apply: - If the details of the guarantee or proof of purchase are modified, modified or replaced; and / or- if the product's product identification number has been altered or corrected without the prior approval of the technical support. To be able to use the warranty, you must contact us via the Contact Center, and indicate: - order number- Product description- Description of the problem with the product - Attached images in the event of visual damage. Every case is treated individually. You will receive a technical support message. Acquaintance with responsibility for actual errors The dealer must deliver the goods to the consumer in accordance with the contract and be liable for actual errors of fulfillment. The error is real: if the thing does not have the properties that are necessary for its normal use or for marketing; if the thing does not have the qualities required for the particular use for which the buyer buys it, but which the seller was familiar with or should have known to him; if the thing has no qualities and distinctions that were explicitly or implicitly agreed or prescribed; if the seller has delivered a thing that does not match the pattern or model unless the sample or model was shown only for the purpose of the notice. The suitability of goods for normal use shall be assessed against the normal goods of the same type and subject to any seller's declaration of the characteristics of the goods provided by the seller or the manufacturer, in particular by advertising, presentation of the product or indications on the goods themselves. For the liability for actual errors, the provisions of the law governing the obligations shall apply, unless otherwise provided by this Act. The consumer can claim his rights from a material error if he informs the seller of the error within two months from the day the error was discovered. In the error notification, the consumer must describe the error more accurately and allow the vendor to examine the item. The error message can be communicated by the consumer in person to the vendor, the seller must issue the certificate, or send it to the store where the item was purchased, or to the agent of the seller with whom the contract was concluded. A consumer who correctly informed the seller of an error has the right to require the seller to:
replaces the defective goods with new impeccable goods or returns the paid amount. If the existence of an error on the goods or an irregularity in the performed service is not in dispute, the company must satisfy the consumer's request as soon as possible, but no later than within eight days. The company must respond in writing to the consumer in writing at the request no later than eight days after it has been received, if the existence of a defect on the goods or an irregularity in the service is controversial. CODES, ACTIONS, DISCOUNTSThe code is a code, which is transmitted via e-mail, leaflets, prize draws , and we also use it for our loyal customers. The code is used to activate the benefits and special offers in our online store and only applies to the online store NOTE The value of the code is predefined and reflects a discount on the entire purchase or a particular product. The code should be used up to a certain date (exceptions are specific codes that the buyer is notified of). The code does not apply to specially marked products. Various promo codes do not add up to each other. In case of incorrect code, the system will notify you of this. HOW I RECEIVE CODE you receive via e-mail with special promotions, promotions, and sales. WHERE I USE THE PROMO CODE? Which code is used in the shopping cart. HOW TO USE PROMO CODE Step 1 After selecting your product, enter it in the cart. Choose NA GOOD. Step In your shopping basket, enter your code in PROMO CODE. Step 3 (image) After entering the code, select In REDU and your discount will be automatically charged.4. Continue with the CONCLUSION CONTRACT.5. step Fill the necessary information and GRANT THE ORDER.